打破“总是”的习惯

2013年5月29日
  • 鲍勃·查普曼
  • 鲍勃·查普曼
    首席执行官 & Barry-Wehmiller的主席

外围十大菠菜app一直都是这么做的.

How often do you hear those words around your organization? Sometimes doing it that way is truly the best way. But often we do things merely out of habit. 作为商业领袖, we need to make sure our actions continue to align with our vision and values.

In other words, does what we do and how we do it line up with who we say we are?

A recent visit to our HayssenSandiacre (现在是BW Flexible Systems邓肯行动, SC reminded me of a conversation I had years ago with Ron, a 27-year veteran machine tester, who enlightened me about the misalignment of our actions.

We had just written Barry-Wehmiller’s Guiding Principles of 领导, which established our vision of culture based upon communication, 信任, 庆祝活动, respect and responsible freedom.

To ensure that we did more than just hang our new vision on the wall—to ensure that we lived it daily–we sat down with groups across the organization to share our beliefs in hopes of hopefully establishing it in their heads and hearts!

Ron had just returned from three months in Puerto Rico, where he had been responsible for starting up our equipment img_84791 - 800 x533在客户的工厂. 他有很多话要说.

“First of all,” Ron asked, “if I tell the truth, will I still have a job tomorrow?”

I replied, “If you have any trouble tomorrow about what you say today, you give me a call.”

Feeling that I was sincere and truly wanted to know what he was thinking, Ron decided to share his thoughts.

“好吧,先生. 查普曼,” he began, “I see you have the word Trust in that document. 然而, it seems like you 信任 me a lot more when you can’t see me [in Puerto Rico] than when I’m right here. I walked back in that door after months at a customer site, and all my freedom just slipped away once I stepped into the plant. Suddenly there was all this control and it felt like someone had their thumb on me. I was required to punch a time clock when I walked in, when I left for lunch and returned, 当我走出门的时候. I had to wait for a break bell to be allowed to get a cup of coffee.

“I walk in the same door with engineers, accountants, and other people who work in the office. When they turn left to go to the office and I go straight into the plant, we are treated completely differently. You 信任 them to decide when to get a soda or a cup of coffee or take a break.”

I said, “Well, those are archaic plant/office practices. That’s just the way we’ve always done it in manufacturing and no one has stopped to ask why.” 

Ron and I both recalled that I asked several times during his description of the controlling practices, “外围十大菠菜app真的这么做了吗??”

“你看,罗恩解释道, ”It’s more than just the feeling of not being 信任ed or the lack of freedom. Sometimes the bell goes off when you’re in the middle of something that does not make sense to stop. But the expectation is that you should drop everything and go to break. 否则, if you were to go a little later, everyone will look at you when you return assuming you were late. And if you skipped taking a break to avoid those stares, your co-workers interpreted it as ‘showing them up’ by skipping a break.”

当罗恩讲完, 我转向保罗, the personnel leader in the room, 并说, “Let’s take out those time clocks and break bells. 明天.” 

Paul started to offer a number of reasons why that could not be done. I simply said, “Paul, will you please do it for me, or must I find someone else to do it?”

Ron’s comments opened my eyes to so many traditional office/plant practices that did not match up with our vision of culture.

Another time I was walking with Dan, the president of a division, near the back of the plant. I noticed about a dozen people working inside of a fenced cage. 

I said, “Those people must have done something really terrible to be locked up like that.” 

Dan looked at me confused, “That’s the parts store room. The fencing is there to protect the inventory.” 

I answered, “I think we can 信任 our people.” The cage around the store room came down.

These simple actions showed that 信任 is not just a word on a piece of paper hanging on the wall.

随着时间的推移, this became so important to the culture in the plant that they took down the doors between the manufacturing area and the office–a simple symbol that we are all one team.

停下来问为什么. 接受改变. Make sure your actions align with your intentions.


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